Archive for Applications

09.10.08

Firefox 3 woes

Posted in Applications, Technology at 9:43 pm by Ben

This is more of a “anyone know what might be the problem?” post. I recently tried upgrading to Firefox 3 on my  laptop, a 2006 MacBook Pro. The problem is that I can’t start Firefox. It continually crashes. Even in safe-mode. I even tried removing my old Firefox user profiles and starting with a new one. Still no go. So is anyone aware of why Firefox 3 continues to crash? Anyone have any tips on how to troubleshoot this?

*Update*: I just recently moved to using my laptop as my primary machine (~90%). To do this I used the excellent Migration Assistant. I basically overwrote my hardly-used user account on my laptop with my desktop’s user account. But I hadn’t upgraded to Firefox3 on the laptop wheras I had on my desktop. And it turns out Firefox 2 user accounts are not compatible with 3, thus causing much crashing and never starting after I tried to update Firefox on my laptop! So I just logged into my old desktop and copied over all the ~/username/Library/Application Support/Firefox files to my laptop into the proper location. And everything now works.

01.19.08

I want…

Posted in Applications, Links, Technology at 12:46 am by Ben

If this is even half as good as they claim once it’s released… Flow

06.13.07

Adobe Support

Posted in Applications, Technology at 4:16 pm by Ben

Despite my recent complaints about Adobe, I must give kudos to Adobe for good customer support. Adobe adequately resolved the activation issue and refunded the misleading Fireworks “update”. Thats good customer service. But the reason why these issues even came up have not been adequately addressed and thus my complaints still stand. Other Adobe customers are probably struggling with the same issues. So again I ask Adobe to revisit the activation scheme (there has got to be a better way!) and also clarify how specific apps can be upgraded especially in regards to apps originally purchased in a suite.

On a side note: I’m pretty sure Adobe is outsourcing their phone support. The reps I spoke with had pretty good english skills wherever in the world they were located so it was a pretty decent experience. The reason why I’m pretty sure they are outsourced is that one rep didn’t understand what a colon was until I explained the 2 little dots.

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