08.22.08
Posted in Design, Work at 3:57 pm by Ben
In the midst of a website redesign project, I sent an email to the client outlining several issues I was currently grappling with in the design and some of my feedback on some of the client’s feedback on previous design iterations. This email outlined the problems and suggested solutions and sought client feedback on these issues. No images or comps were provided, mainly because I wasn’t comfortable with the state the design was currently in. I naturally cc’d my supervisor, who is also managing this project.
The manager was at first upset and worried. They construed my email remarks as suggesting that I was entirely opposed to the client’s feedback, and they worried that without images to show what I was talking about, the client would get confused, and they now wanted all communication with the client to be cleared with them first.
After hearing the manager explain their concerns, I saw where they were coming from and could indeed see how my email message could be improperly interpreted or confusing. I then explained where my email was coming from. This definitely helped the manager see I was not sending this message off half-cocked. But to ensure that the message was more clearly conveyed and that no damage was done, we had a conference call with the client to go over the issues detailed in my email. It turns out the client took my email the way I intended (whew!)
The big lesson from this experience:
Emails still leave room for miscommunication where verbal or in-person communication can reduce those possibilities. After talking with the manager, we resolved our differences in what they percieved and what I actually meant in the email and the conference call with the client made sure that the proper message was communicated. The more humans involved, the more possibility for communication issues.
Permalink
04.01.08
Posted in Stories, Work at 9:56 pm by Ben
This post does not have anything to do with basketball. Rather it has to do with my recent and current work schedule. Due to major deadlines I actually needed to work three 9-9.5 hour days in a row. Fortunately we completed the project on-time and the client was pleased with the work. On top of this I have a website roll-out coming up this Wednesday (I designed and developed the template). Then I have another website design project due the following week – fortunately it’s a pretty basic site. Also due this week are some cover designs for a grant proposal. On top of this I’m part of the MPHI website redesign committee. Fortunately the committee is pretty good about listening to the designer (that’s me) and we’re making fairly decent progress. Also I need to photograph all the MPHI programs at some point for the website. And I also need to help “project-manage” the in-house development of a Web-Based Training review and commenting application. Anyway that’s just a small sampling of what’s been pouring down the pipeline at the end of March. Hence, March madness.
Permalink
03.19.08
Posted in Design, Personal, Work at 8:55 pm by Ben
Work:
- Lots of video editing. It’s been very interesting – especially managing client expectations.
- Various website designs and development, some coming soon
- Lots of pleased clients both internally and externally.
- The CHAMPS project continues to push back it’s completion date. I’d love to tell you all about this monster of a project but its both a political and sensitive subject due to the various entities involved.
Freelance:
- More icons for Maietta-Hatch Kinaesthetics
Personal:
- The wife and I will be moving to a new apartment come the first of May
- The new apartment has lots more space and central air.
Michigan Life:
- The weather is definitely heading towards spring although winter keeps trying to get a last hurrah in.
- The birds are all twitter-pated. The morning sounds are wonderful.
- Need to post some more photos. I’m thinking of building a Flash – XML powered web gallery and hooking it up somewhere on the site. I know, it’s been done before but hey – I’ll get to dust off my Flash skills and have some coding fun!
Anyway, that’s the recent doings as of March 2008.
Permalink